Terms & Conditions

Services We Provide

We provide travel consultancy services including:

• Destination advice and recommendations for Kenya, Uganda, Rwanda, and Tanzania
• Itinerary planning and customization
• Facilitation of bookings with third-party suppliers
• Coordination of travel arrangements on behalf of clients
• General travel information and guidance

Third-Party Suppliers

Our third-party suppliers may include:

• Hotels, lodges, resorts, and other accommodation providers
• Safari operators and tour companies
• Ground transportation providers
• Activity and excursion operators
• Airlines and other carriers
• Any other service provider involved in your travel arrangements

Booking Process

All bookings are subject to availability and confirmation by third-party suppliers. A booking is only confirmed when:

• We have received your completed booking form or written confirmation
• Payment has been received as per our payment terms
• Written confirmation has been issued by us or the supplier

Payment Terms

Unless otherwise agreed in writing:

• A deposit is required to secure your booking (amount varies by package)
• Full payment must be received as specified in your booking confirmation
• Payment can be made via bank transfer, credit card, or other approved methods
• All prices are in USD unless otherwise stated
• Additional charges may apply for special requests or services

Price Validity and Changes

Prices quoted are valid for 14 days from the date of quotation unless otherwise stated. We reserve the right to adjust prices due to changes in exchange rates, increases in supplier costs, changes in government taxes or fees, or fuel surcharges. We will notify you of any price changes before confirming your booking.

Commission Disclosure

We earn commission from third-party suppliers for bookings facilitated through our services. This commission does not increase the cost to you and is a standard industry practice. Our recommendations are based on quality, suitability, and value.

Amendments by Client

Any changes to confirmed bookings are subject to availability and may incur our administrative amendment fee plus any charges imposed by suppliers. We cannot guarantee that amendments will be possible. Some bookings may be non-amendable.

Cancellation by Savanna Journeys or Suppliers

We or our suppliers reserve the right to cancel bookings due to:

• Insufficient bookings (for group tours)
• Force majeure events
• Safety or security concerns
• Supplier insolvency or operational issues

In such cases, we will offer alternative arrangements of comparable standard or a full refund. We are not liable for any consequential losses, expenses, or damages arising from such cancellation.

Refund Processing

Refunds, where applicable, will be processed within 30 days of receiving cancellation confirmation and will be subject to deduction of applicable cancellation charges and receipt of refunds from suppliers.

Travel Documentation

You are solely responsible for ensuring you have:

• A valid passport with at least six months validity beyond your return date
• Appropriate visas for all countries you will visit or transit through
• All required health certificates and vaccination records (including Yellow Fever where applicable)
• Any other documentation required by immigration, customs, or health authorities

We provide general guidance on documentation requirements but cannot guarantee accuracy as requirements change frequently. You must verify current requirements with the relevant embassies or consulates.

Health and Safety

You must:

• Ensure you are medically and physically fit for the activities included in your itinerary
• Disclose any medical conditions, disabilities, or special requirements that may affect your travel
• Obtain necessary vaccinations and antimalarial medication as recommended for East Africa
• Consult your physician regarding fitness for activities such as gorilla trekking or high-altitude travel
• Follow park rules and guide instructions at all times
• Understand that wildlife viewing involves inherent risks that you assume

Accurate Information

You must provide accurate and complete information including:

• Full names as they appear on passports
• Contact details and emergency contact information
• Dietary requirements, allergies, or medical conditions
• Any special requests or requirements

We are not responsible for issues arising from inaccurate or incomplete information provided by you.

Compliance and Behavior

You must:

• Comply with all laws and regulations of countries visited
• Comply with all supplier rules and regulations
• Behave responsibly and respectfully toward local communities, wildlife, and the environment
• Follow instructions from guides and tour leaders
• Arrive at designated meeting points on time

We reserve the right to terminate your services without refund if your behavior is deemed inappropriate, illegal, or detrimental to other travelers or our reputation.

Minors

If traveling with minors (persons under 18 years):

• You must provide parental/guardian consent
• Minors must be accompanied by a responsible adult at all times
• Additional documentation may be required (birth certificates, consent letters)
• You are responsible for the minor's safety and behavior

Exclusions

We shall not be liable for:

• Any indirect, consequential, special, or punitive damages
• Loss of enjoyment, distress, or disappointment
• Loss of profits, business, revenue, or contracts
• Wasted expenditure or costs of alternative arrangements
• Any losses arising from events beyond our reasonable control

Time Limits for Claims

Any claim against us must be notified to us in writing within 30 days of the end of your trip or the date when the issue arose, whichever is earlier. Failure to notify us within this period may result in the claim being barred.

Accessibility and Special Needs

If you have accessibility requirements or special needs, you must inform us at the time of inquiry. We will make reasonable efforts to accommodate your needs but cannot guarantee suitability of all services. Many safari vehicles, lodges, and activities in East Africa have limited accessibility features.

Dietary Requirements

Please inform us of any dietary requirements, allergies, or restrictions at the time of booking. We will communicate these to suppliers, but we cannot guarantee suppliers will be able to accommodate all requirements, particularly in remote locations.

Wildlife and Safari Activities

Wildlife viewing is subject to nature and cannot be guaranteed. Safari itineraries may be adjusted based on weather, animal movements, park regulations, and safety considerations. We are not liable for any wildlife sightings not achieved or activities curtailed for safety reasons.

Information Accuracy

While we make reasonable efforts to ensure information provided is accurate and current, we do not warrant the accuracy of destination information (which may change), the completeness of supplier information, or that services will meet your specific requirements.

Recommendations

Our recommendations are based on our knowledge and experience but are subjective. Your satisfaction with destinations, accommodations, and activities depends on personal preferences and expectations.

Complaint Procedure

If you have a complaint:

1. Report issues immediately on-site to the supplier and to us via phone or email
2. If unresolved, submit a formal written complaint within 30 days of your return, including booking reference, detailed description, supporting evidence, and your desired resolution
3. We will acknowledge your complaint within 7 working days and provide a response within 28 days

Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Kenya. The Kenyan courts shall have exclusive jurisdiction over any disputes arising from these Terms.